Job Description – Server

The Thornapple - 445 Ada Drive SE, Ada, MI 49301 - 616.676.1233
1431 Plainfield Ave NE  Grand Rapids, MI 49505 - 616.719.5500

Reporting Relationships

Position Reports to:    Food & Beverage Director, General Manager & Assistant Managers

Subordinate Staff:       None

Basic Functions:

Serves guests quickly, efficiently and with complete knowledge of food and beverage menus.  Offers superior customer service and maintains station in a clean and orderly manner throughout shift.

Essential Functions:

1.     Warmly greets and acknowledges guests upon arrival.

2.     Effectively merchandizes food and beverage menus in an informative, friendly and enthusiastic manner.

3.     Polishes all silverware and glassware used for service.

4.     Accurately takes guest orders.

5.     Cleans, stocks, and maintains the workstations through out shift.

6.     Follows all safety and sanitation policies.

7.     Correctly and precisely calculates each guest check.

8.     Accurately performs all cash handling and accounting procedures.

9.     Performs additional responsibilities, although not detailed, as requested by a manager at anytime.

Qualifications

Knowledge

1.     High school diploma and prior experience in a restaurant.

2.     Basic math skills.

3.     Understanding of federal, state, and local liquor laws.

Skills/Aptitudes

1.     English language and professional communications skills are required.

2.     Ability to take direction and to work in a team environment.

3.     The ability to work calmly and effectively under pressure.

4.     Must have problem solving abilities, be self-motivated, and organized.

5.     Commitment to quality service, and food and beverage knowledge.

Working Conditions

1.     This position will spend 98% of the time standing.

2.     This position will spend 2% of the time sitting.

3.     Occasional environmental exposures to cold, heat, and water.

4.     The individual must be able to transport up to 50 pounds on occasion and up to 35 pounds regularly.

5.     Must be able to hear with 100% accuracy with correction.

6.     Must be able to see to 20/20 vision with correction.

Level

Must be able to work under moderate supervision.

Non Essential Duties and Functions

Use of a Point of Sale System.